Auiator Privacy Policy – Your Data, Your Rights

We believe you have the right to know exactly what data Auiator collects about you, why we collect it and what we do with it. This policy explains all of that in plain language – no legal jargon, no ambiguity.

Last Updated: 1 January 2025  |  Applies to all Auiator players in Pakistan
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Auiator's Six Privacy Commitments to Pakistani Players

Before reading the full policy, here is what Auiator guarantees about your personal data.

We Never Sell Your Data

Auiator does not sell, rent or trade your personal information to any third-party advertiser or data broker. Your name, mobile number, CNIC and gaming activity are never monetised. Full stop.

256-Bit Encryption on Everything

Every piece of data transmitted between your device and Auiator's servers is encrypted with 256-bit SSL. Data stored on our servers is also encrypted at rest. Your information cannot be intercepted in transit or read by unauthorised parties on our systems.

We Collect Only What We Need

Auiator applies strict data minimisation. We collect only the personal information required to operate your account, process PKR payments, verify your identity and comply with applicable financial regulations. Nothing else is gathered without your explicit consent.

You Control Your Own Data

You can request a full copy of all data Auiator holds about you, ask for corrections, or request permanent deletion at any time. These requests are processed within 30 days at no charge to you. Contact support@auiator.bet to exercise any of these rights.

No Tracking Beyond the Platform

Auiator does not use cross-site tracking technologies to follow your activity on other websites after you leave the platform. Cookies used on Auiator are limited to session management, security and basic analytics that help us improve the platform for Pakistani players.

Compliant with Pakistani Financial Regulations

Auiator's data practices comply with applicable Pakistani financial regulations regarding customer due diligence and record-keeping. We retain only what the law requires for anti-money laundering purposes and delete everything else on schedule.

Who this policy applies to: This Privacy Policy applies to all individuals who visit, register on or use the Auiator gaming platform at auiator.bet, including all Pakistani players who interact with any feature of the platform, access customer support or participate in any promotion. By using Auiator, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how Auiator handles personal data, please do not use the platform.

1. Who We Are

Auiator is an online gaming platform operated by Auiator Ltd ("Auiator", "we", "us", "our"). For the purposes of data protection, Auiator Ltd is the data controller – meaning we determine the purposes and means of processing your personal data.

Auiator was founded and is principally operated by a team based in Pakistan, serving Pakistani players. Our platform is accessible at auiator.bet. All player-facing operations, customer support and payment processing are conducted with Pakistani players as the primary audience.

Questions or concerns regarding this Privacy Policy can be directed to our Data Protection contact at support@auiator.bet. We aim to respond to all privacy-related queries within five business days.

2. Data We Collect About You

Auiator collects personal data in three ways: information you provide directly when registering or contacting us, information generated automatically when you use the platform, and information we receive from third parties such as payment processors.

Category Data Items How Collected
Identity Full name, date of birth, CNIC number, username Registration form & verification
Contact Mobile number, email address Registration form
Financial Deposit and withdrawal amounts, wallet IDs (Easypaisa/JazzCash), transaction reference numbers Payment transactions
Gaming Activity Games played, bet amounts, game outcomes, session duration, bonus usage Platform activity logs
Technical IP address, device type, browser, operating system, connection type Automatic collection
Communications Support ticket content, live chat transcripts, email correspondence Direct communication with Auiator
What we do not collect: Auiator does not collect the full card numbers of any credit or debit cards used on the platform. Card payments are processed entirely by certified payment partners and Auiator receives only a masked reference number. We also do not collect biometric data, location data or any data from your social media profiles.

3. Why We Collect Your Data

Auiator uses the data we collect for the following specific purposes. We do not use your data for any purpose not listed here without your prior consent.

  • Account management: Creating and maintaining your Auiator account, processing your login sessions and keeping your account information accurate.
  • Payment processing: Executing deposits and withdrawals in PKR, reconciling transactions and resolving payment disputes with our payment partners.
  • Identity verification (KYC): Verifying your age and identity as required by anti-money laundering obligations applicable to online gaming platforms. This protects you and other players from fraud.
  • Platform security: Detecting and preventing fraudulent activity, multi-account abuse, bonus exploitation and any form of cheating that could harm other players.
  • Customer support: Responding to your queries, resolving disputes and improving the quality of our support service based on interaction history.
  • Responsible gaming: Monitoring gaming behaviour to identify patterns that may indicate a player is experiencing harm, and making responsible gaming tools available where relevant.
  • Platform improvement: Understanding how Pakistani players use Auiator so we can make the platform faster, simpler and more relevant to local needs.
  • Legal compliance: Meeting our record-keeping obligations under applicable financial regulations, including anti-money laundering requirements.
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5. Sharing Your Personal Data

Auiator shares your personal data only in the circumstances described below. We do not share personal data with any party for their own marketing purposes.

Payment Processors

To execute PKR transactions, Auiator shares necessary financial information with our payment partners including Easypaisa, JazzCash, NayaPay, SadaPay, and the banks processing IBFT and card transactions. Each of these partners handles data under their own privacy policies and in accordance with Pakistani financial regulations. Auiator shares only the minimum data required for each transaction.

Identity Verification Partners

Where third-party KYC (Know Your Customer) services are used to verify identity documents, your CNIC and related documentation may be processed by that partner under a data processing agreement with Auiator. These partners are prohibited from retaining your data beyond what is required for verification.

Legal and Regulatory Authorities

Auiator will disclose personal data to Pakistani law enforcement, financial intelligence authorities or a court of competent jurisdiction when required to do so by law, valid legal process or a binding regulatory order. We will notify you of such disclosures unless prohibited by law from doing so.

Business Transfers

If Auiator is acquired by or merges with another entity, player data may be transferred as part of that transaction. Auiator will notify registered players via email before any such transfer occurs and will ensure the acquiring entity is bound by privacy obligations equivalent to those in this policy.

No advertising data sharing: Auiator does not share your personal data with any advertising network, social media platform or data analytics company for targeting or advertising purposes.

6. Payment Data & PKR Transactions

Because Auiator operates exclusively in PKR and processes transactions through Pakistani payment systems, your payment data has specific characteristics worth noting.

When you make a deposit via Easypaisa or JazzCash, Auiator receives a transaction confirmation and reference number from the payment provider. Auiator does not receive or store your mobile wallet PIN or account password at any point. When you request a withdrawal, Auiator initiates the transfer to your registered wallet and receives a confirmation from the payment provider. All payment records are retained in encrypted form for the period required by applicable financial regulations.

For bank transfers (IBFT), Auiator receives your bank account details for the purpose of sending the withdrawal. These details are stored in encrypted form and used only for processing withdrawals from your Auiator account.

Your payment method and your account must match: Auiator only processes withdrawals to the payment method registered in your own name. This protects you from fraud and ensures payment records are accurate for your own financial records.
Easypaisa JazzCash NayaPay SadaPay IBFT Visa / Mastercard

7. Cookies & Tracking Technologies

Auiator uses cookies and similar technologies to maintain your logged-in session, protect your account security and understand broadly how players use the platform. Here is how each category of cookie works on Auiator:

Essential Cookies

These cookies are strictly necessary for the platform to function. They keep you logged in during your session, maintain your game state if you navigate between pages and protect against cross-site request forgery attacks. These cookies cannot be disabled without breaking core platform functionality.

Security Cookies

Auiator uses cookies to detect unusual login patterns and to enforce account security measures such as two-factor authentication. These cookies do not track your activity outside of Auiator and are deleted at the end of each session or after a fixed short period.

Analytics Cookies

We use basic, privacy-safe analytics to understand which features Pakistani players use most, where errors occur and how pages perform on mobile connections. This data is aggregated and anonymised – we cannot identify individual players from analytics data. You can opt out of analytics cookies from the cookie settings accessible in the platform's footer.

No Third-Party Advertising Cookies

Auiator does not use any third-party advertising cookies, Facebook Pixel, Google remarketing tags or any other cross-site tracking technology. When you leave Auiator's website, no Auiator cookie follows you to other websites.

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8. How Long We Keep Your Data

Auiator retains personal data only for as long as it is necessary for the purpose for which it was collected or for as long as required by applicable law. The following retention periods apply:

Data Type Retention Period Reason
Account & identity data Duration of account + 5 years after closure Anti-money laundering regulations
Transaction records 5 years from transaction date Financial regulations & audit requirements
Gaming activity logs 2 years from session date Dispute resolution & responsible gaming
Support communications 3 years from last interaction Quality assurance & dispute resolution
Marketing preferences Until consent withdrawn + 6 months Demonstrating compliance with consent records
Session cookies Deleted at session end Functional necessity only

Upon expiry of the applicable retention period, personal data is permanently and securely deleted from Auiator's systems. Backup copies are deleted on the same schedule as live data.

9. How We Protect Your Data

Data security is one of Auiator's highest operational priorities. The following technical and organisational measures are in place to protect your personal data:

  • Encryption in transit: All data transmitted between your device and Auiator's servers is encrypted using TLS 1.3 with 256-bit AES encryption. Our SSL certificate is renewed continuously.
  • Encryption at rest: All personal data stored on Auiator's servers is encrypted at rest using AES-256. Encryption keys are managed separately from the encrypted data.
  • Access controls: Access to personal data within Auiator is restricted to employees and contractors who need it to perform specific functions. Access is controlled by role-based permissions and reviewed regularly.
  • Two-factor authentication: Internal systems that contain personal data require two-factor authentication for all staff access.
  • Penetration testing: Auiator's platform is subject to regular third-party security audits and penetration tests. Identified vulnerabilities are remediated within defined timelines.
  • Incident response: Auiator maintains a documented data breach response procedure. In the event of a breach affecting your personal data, Auiator will notify you and any relevant authorities within 72 hours of discovering the breach, as required by applicable regulations.
Your responsibility: Auiator's security measures protect data on our side. You are responsible for keeping your login password and two-factor authentication codes private. Never share your Auiator password with anyone, including our support team, who will never ask for it.

10. Your Rights as an Auiator Player

As an Auiator player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at support@auiator.bet with the subject line "Data Rights Request". We will respond within 30 days at no charge.

Right to Access

Request a complete copy of all personal data Auiator holds about you, including your account information, transaction history and gaming activity logs.

Right to Correction

Request correction of any inaccurate personal data. You can update most contact information directly in your account settings. For CNIC corrections, contact our support team.

Right to Deletion

Request deletion of your personal data. Note that some data must be retained for the legally required periods described in Section 8. We will delete everything not subject to a legal retention requirement.

Right to Portability

Request your personal data in a structured, machine-readable format (JSON or CSV) that you can transfer to another service provider if you choose.

Right to Restrict Processing

Ask Auiator to stop using your data for certain purposes while retaining it. For example, you may ask us to stop using your gaming activity data for responsible gaming monitoring while keeping your account open.

Right to Object

Object to processing based on Auiator's legitimate interests. If you object and we cannot demonstrate a compelling reason to continue, we will stop that processing.

11. Children's Privacy

Auiator is strictly for adults aged 18 and over. Auiator does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use the Auiator platform or provide any personal information.

If Auiator discovers that personal data has been submitted by a person under 18, that data will be permanently deleted and the associated account will be closed immediately. If you are a parent or guardian and believe your child has registered on Auiator, please contact us immediately at support@auiator.bet.

Our age verification commitment: Auiator requests age verification from all new registrations and may request identity document verification at any time. Protecting underage individuals from accessing the platform is one of our highest responsibilities as an operator.

12. Marketing Communications

Auiator sends marketing communications – including information about new games, promotions and bonuses – only to players who have explicitly opted in during registration or through their account settings. Receiving marketing communications is not a condition of using the platform.

You can withdraw your consent to marketing communications at any time by:

  • Clicking the "Unsubscribe" link at the bottom of any Auiator marketing email
  • Updating your communication preferences in your account settings under "Notifications"
  • Emailing support@auiator.bet with the subject line "Unsubscribe from Marketing"

Withdrawal of marketing consent takes effect within 48 hours. You will continue to receive transactional communications related to your account – such as deposit confirmations, withdrawal notifications and security alerts – regardless of your marketing preferences. These service communications cannot be opted out of while your account is active.

Players who have set a responsible gaming self-exclusion or cooling-off period are automatically removed from all marketing communications for the duration of their exclusion. We will not send promotional material to players who have indicated they wish to reduce their gambling activity.

13. Changes to This Privacy Policy

Auiator may update this Privacy Policy to reflect changes in data processing practices, applicable law, or the features of the platform. When we make material changes, we will notify registered players by email to the address on their account at least 14 days before the changes take effect.

Non-material changes – such as clarifications, formatting improvements or corrections that do not alter the substance of how we process data – may be made without advance individual notice, though the "Last Updated" date at the top of this page will always reflect the date of the most recent change.

If you continue to use Auiator after a material policy change takes effect, you are acknowledging the revised policy. If you do not agree with any changes, you may close your account before the effective date.

14. Contact Us & Data Protection

For any questions about this Privacy Policy, how Auiator handles your personal data, or to exercise any of your data rights, please contact our data protection team:

Email (Data Rights Requests)
support@auiator.bet – Subject line: "Data Rights Request"
Live Chat
Available on every page of the Auiator platform, 24 hours a day
Response Time
Privacy queries: within 5 business days. Data rights requests: within 30 days.

For full platform terms, see our Terms and Conditions. For responsible gaming tools, visit our Responsible Gaming page. For general questions, see our FAQ.

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No Data Selling
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Confident in Auiator's Privacy Standards? Join Now

Your data is protected, your PKR stays in PKR and your winnings go straight to your Easypaisa or JazzCash wallet. Over 850,000 Pakistani players have already made Auiator their home platform.

18+ only. Please game responsibly. Tools available at Responsible Gaming. Full terms at Terms and Conditions.